Shipping Policy

• We offer free shipping on all Nopal Collection orders within the U.K.

• Customised orders take an extra 24 hours to process before shipping.

• Please note that shipping times may be slightly longer during peak periods.

• We ship internationally! Shipping costs will be calculated for you at checkout.
   

Returns Policy

• Changed your mind? You have 15 working days from the date you receive your order to request a refund or exchange.

• To be eligible for a return, the item must be unused and in the same condition you received it. Please package it carefully and include a note with your order number.

• Non-returnable items:

  • Personalised or customised items

  • Items not in their original condition or damaged for reasons not due to our error

  • Items returned more than 15 working days after delivery
     

Warranty

• All Nopal Collection products come with a one-year warranty from the date of purchase. We'll cover any manufacturing defects.

• The warranty doesn't cover wear and tear or any damage caused by accidents or misuse.

• To make a warranty claim, please email returns@nopalcollection.com with your order number, a description of the issue, and photos if possible. We may need you to return the item for inspection. If a manufacturing defect is found, we'll cover return shipping costs, and repair, replace, or refund your item.
   

Refunds

• Once we receive and inspect your return, we'll email you about your refund status.

• If approved, your refund will be processed and applied to your original payment method. Please allow time for your credit card company or bank to finalize the refund.
   

Lost or Undelivered Packages

• If your package hasn't arrived, email contact@nopalcollection.com. We'll need a completed Declaration of Non-receipt form. Due to courier policies, investigations take a minimum of 15 working days.

• We'll replace items lost in transit.
   

Exchanges

• We're happy to exchange items. Email us at returns@nopalcollection.com to get started. Currently, exchanges are only offered for orders delivered in the U.K.
   

Shipping Costs

• You'll be responsible for covering the cost of shipping your return. These costs are non-refundable.

• For extra protection, consider using a trackable shipping service and/or purchasing shipping insurance.